Debt Collection



Debt Collection

Automate and Improve your customer Interaction with Avaya IPO & Imperium

Feature-rich and cost effective application designed exclusively for operator positions

Providing Customer information and tracking history is critical for a debt collector where the interactions are legally bound. Avaya IP Office with Imperium Debt collection provides reliable and secured environment for Debt collection agencies to manage their day-today operations and reporting.

  • Auto upload of Banking data inputs which can be defined separate for each Bank/organization
  • Secure, modular and vertical hierarchy data management ensure each collection team data can be managed separately as per financial institutional requirements
  • Easy and custom format excel reporting for data-exchange with Banks to provide periodical reports on performance and communications
  • Screen-pop with complete financial history and interaction history provides the necessary information to enhance their collection portfolio and make efficient progress in tracking defaulted customers

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IVR Service

  • Language Selection
  • Book or Track Shipment
  • Integration to Database.
  • Integration to SMS.
  • Integration to TTS.

Operator Service

  • Screen-Pop with Customer history.
  • Integration to Logistics Management System.
  • Missed Call notification.
  • Call Back Services.
  • Reporting.

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