Automate and Improve your customer Interaction with Avaya IPO & Imperium
Feature-rich and cost effective application designed exclusively for operator positions
Providing Customer information and tracking history is critical for a debt collector where the interactions are legally bound. Avaya IP Office with Imperium Debt collection provides reliable and secured environment for Debt collection agencies to manage their day-today operations and reporting.
- Auto upload of Banking data inputs which can be defined separate for each Bank/organization
- Secure, modular and vertical hierarchy data management ensure each collection team data can be managed separately as per financial institutional requirements
- Easy and custom format excel reporting for data-exchange with Banks to provide periodical reports on performance and communications
- Screen-pop with complete financial history and interaction history provides the necessary information to enhance their collection portfolio and make efficient progress in tracking defaulted customers
- Language Selection
- Book or Track Shipment
- Integration to Database.
- Integration to SMS.
- Integration to TTS.
- Screen-Pop with Customer history.
- Integration to Logistics Management System.
- Missed Call notification.
- Call Back Services.