Health Care



Health Care

Avaya IP Office & Imperium together addresses Customer Interaction challenges in Healthcare.

Feature-rich and cost effective application designed exclusively for operator positions

  • IVR System is a very important set up for Medical Industry as it is the factor that eliminates the long queues.
  • Patients can call in Hospital and can make an appointment request with auto-generated information on IVR Systems
  • Web Based CTI application enables Customer recognition with Interaction history.
  • Allow agents to check Doctors Calendar, schedule/re-schedule an appointment, Create/update patient records and more.
  • Call Back Manager downloads appointment requests from IVR database and will allow agents to call back the patients to confirm request.
  • Patients can also file their complain here by recording them. They can also know the departments and doctors in the required division.
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IVR Service

  • Fix or Cancel Appointments
  • Lists Departments in the hospitals
  • Lists facilities provided by hospital
  • Doctors in the Divisions
  • Phone Numbers and Addresses
  • Records Complains of Customers
  • SMS Reminders

Operator Service

  • Appointments Scheduler
  • Screen-Pop with patient history
  • Schedule appointments based on Doctors availability
  • Missed Call notification
  • Call Back Services
  • Reporting

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