Avaya IP Office & Imperium together addresses Customer Interaction challenges in Healthcare.
Feature-rich and cost effective application designed exclusively for operator positions
- IVR System is a very important set up for Medical Industry as it is the factor that eliminates the long queues.
- Patients can call in Hospital and can make an appointment request with auto-generated information on IVR Systems
- Web Based CTI application enables Customer recognition with Interaction history.
- Allow agents to check Doctors Calendar, schedule/re-schedule an appointment, Create/update patient records and more.
- Call Back Manager downloads appointment requests from IVR database and will allow agents to call back the patients to confirm request.
- Patients can also file their complain here by recording them. They can also know the departments and doctors in the required division.
- Fix or Cancel Appointments
- Lists Departments in the hospitals
- Lists facilities provided by hospital
- Doctors in the Divisions
- Phone Numbers and Addresses
- Records Complains of Customers
- SMS Reminders
- Appointments Scheduler
- Screen-Pop with patient history
- Schedule appointments based on Doctors availability
- Missed Call notification
- Call Back Services
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