Avaya IP Office & Imperium for Round the Clock Customer Service.
Feature-rich and cost effective application designed exclusively for operator positions
- Avaya IVR & TTS system enables customers to track status of their shipment avoiding long queues and read outs the information from specific database.
- Using Avaya IVR customer can request for a new booking and system will collect shipment/location details. It also provides a reference number for the booking done.
- Agent CTI interface displays important information about incoming calls along with case history.
- Call Back Manager downloads booking requests from IVR database and will allow agents to call back the customer to confirm request.
- Language Selection
- Book or Track Shipment
- Integration to Database.
- Integration to SMS.
- Integration to TTS.
- Screen-Pop with Customer history.
- Integration to Logistics Management System.
- Missed Call notification.
- Call Back Services.
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