Avaya IP Office & Imperium for Round the Clock Customer Service.

Feature-rich and cost effective application designed exclusively for operator positions

  • Avaya IVR & TTS system enables customers to track status of their shipment avoiding long queues and read outs the information from specific database.
  • Using Avaya IVR customer can request for a new booking and system will collect shipment/location details. It also provides a reference number for the booking done.
  • Agent CTI interface displays important information about incoming calls along with case history.
  • Call Back Manager downloads booking requests from IVR database and will allow agents to call back the customer to confirm request.
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IVR Service

  • Language Selection
  • Book or Track Shipment
  • Integration to Database.
  • Integration to SMS.
  • Integration to TTS.

Operator Service

  • Screen-Pop with Customer history.
  • Integration to Logistics Management System.
  • Missed Call notification.
  • Call Back Services.
  • Reporting.

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