Enhance your customer Interaction with Avaya IPO & Imperium.
Avaya IP Office Call center suite with Imperium Service desk module offers the best fit and cost-effective solution for the Customer service industry enabling them to provide efficient service and effective call resolution for their customers.
Feature-rich and cost effective application designed exclusively for operator positions
- Agent screen-pop provides detailed call history and case history created for the customer, along with the latest status enabling the agent to address the customer issue immediately.
- Supervisor dash board provides the necessary statistical information on the call and case category and agent performance for the day.
- Enhanced integrated reporting provides additional information on the CCR reporting that includes the case details and customer details as well.
- Preview campaign enables the agents to follow-up on customer complaints and issues effectively.
- Language Selection
- Book or Track Shipment
- Integration to Database.
- Integration to SMS.
- Integration to TTS.
- Screen-Pop with Customer history.
- Integration to Logistics Management System.
- Missed Call notification.
- Call Back Services.