Service Industry



Service Industry

Enhance your customer Interaction with Avaya IPO & Imperium.

Avaya IP Office Call center suite with Imperium Service desk module offers the best fit and cost-effective solution for the Customer service industry enabling them to provide efficient service and effective call resolution for their customers.

Feature-rich and cost effective application designed exclusively for operator positions

  • Agent screen-pop provides detailed call history and case history created for the customer, along with the latest status enabling the agent to address the customer issue immediately.
  • Supervisor dash board provides the necessary statistical information on the call and case category and agent performance for the day.
  • Enhanced integrated reporting provides additional information on the CCR reporting that includes the case details and customer details as well.
  • Preview campaign enables the agents to follow-up on customer complaints and issues effectively.
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IVR Service

  • Language Selection
  • Book or Track Shipment
  • Integration to Database.
  • Integration to SMS.
  • Integration to TTS.

Operator Service

  • Screen-Pop with Customer history.
  • Integration to Logistics Management System.
  • Missed Call notification.
  • Call Back Services.
  • Reporting.

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