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Why are Chatbots becoming a vital element to modern day businesses.

August 14th, 2019 by imperium

In this world gradually inching towards total interconnectedness, one cannot afford to lose on the cloud based Telephony game. Businesses all over the world compete with each other in a number of different ways, akin to Darwin's theory of evolution which emphasizes 'survival of...

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Avaya Unified Communication on Cloud in 2 Days! Success Story

December 27th, 2018 by Huda

Imperium migrated a client to Unified Communication on Cloud in 2 days!Growthgate Capital Investment benefited from the solution.We made their system cost efficient, secure and able to support remote users on softphone. Read the case study and watch the client interaction https://www.youtube.com/watch?v=aYvz_duHdKM

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7 Benefits of Using Call Recording Software in your Call Center

October 15th, 2018 by imperium

A call recording software records phone conversations over VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores them in digital audio format. The software may have call logging functionality as well. For exceptional customer service, it’s...

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Everything You Need to Know About Call Back Technology

September 4th, 2018 by imperium

Customer complaints about queues are a perennial issue for contact centres. Suzette Bouzane Meadows and Richard Farrell demonstrate how call back technology can help solve the issue and provide more effective customer service.Practical considerationsIt is important to be aware of...

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