When we read about automation today, it is almost always the
case that we think of Artificial Intelligence (AI), Robotics, etc. While all of
these things are true, automation is more than just that. Automation casts a
wide net in the Information Technology field. Automation covers customer
experience, and also includes coverage of voice self-service or interactive
voice response web and mobile service, online communities, chatbots, virtual
assistant, and so on. Every one of these provide different value for companies
and customers both.
Most of the companies worldwide are recognizing redundancies
in their facilities and are requiring state of the art level automation in
their businesses. Most businesses require automation facilities for the benefit
of all. Automation can inevitably lay off some of the workforce, and in this
process, accelerate wealth creation.
Basically, business automation means the alignment of
business process management and business rules management with modern
application development to meet changing market demands.
The focus of IT has shifted from serving internal needs,
like efficiency and cost control, to engaging with external customers and
creating new business opportunities. According to a report titled The Sorry
State of Digital Transformation in 2018 by Forrester, up to 22 percent business
have still not process excellence and workflow automation. These are critical
aspects for customer’s satisfaction and growing revenue if you wish to have a
growing roster of happy customers, you need to start focusing on process
excellence. Business process automation is a straightforward, effective way to
get started on that path.
Without automation, businesses become weak. They have to
deal with endless paperwork, missing out on some tasks, employee
dissatisfaction and lower productivity, when real people control the work.
Applying business process automation to employee onboarding will ensure smooth
transitions from one task to the next, keeping relevant employees in the loop
and providing visibility into the status of the process.
Although hiring employees may seem like a fuss-free process.
It involves multiple tasks. Filling out employee information forms, setting up
induction sessions, arranging training sessions, setting up bank accounts,
collecting relevant documents and assigning mentors are just a few of the
activities involved.
There is also something known as robotic process automation
called RPA or RPAAI which results in the deployment of attended or unattended
software agents to an organization's environment. These software agents, or
robots, are deployed to perform pre-defined structured and repetitive sets of
business tasks or processes. Artificial intelligence software robots are
deployed to handle unstructured data sets and are deployed after performing and
deploying robotic process automation. Robotic process automation is the leading
gateway for adoption of artificial intelligence in business environments.
The market is, however, evolving in this area.
In order to automate these processes, connectors are needed to fit these systems/solutions
together with a data exchange layer to transfer the information. A process
driven messaging service is an option for optimizing your data exchange layer.
By mapping your end-to-end process workflow, you can build an integration
between individual platforms using a process driven messaging platform. Process
driven messaging service gives you the logic to build your process by using
triggers, jobs and workflows. Some companies uses an API where you build
workflow/s and then connect various systems or mobile devices. You build the
process, creating workflows in the API where the workflow in the API acts as a
data exchange
