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How Automation is creating waves for the customer experience industry.

September 25th, 2019 by imperium

When we read about automation today, it is almost always the case that we think of Artificial Intelligence (AI), Robotics, etc. While all of these things are true, automation is more than just that. Automation casts a wide net in the Information Technology...

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Why are Chatbots becoming a vital element to modern day businesses.

August 14th, 2019 by imperium

In this world gradually inching towards total interconnectedness, one cannot afford to lose on the cloud based Telephony game. Businesses all over the world compete with each other in a number of different ways, akin to Darwin's theory of evolution which emphasizes 'survival of...

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Cloud based Telephony Services - A paradigm shift in prevailing technologies

July 22nd, 2019 by imperium

Since long before the current period in human history, man has sought to address one basic need of humanity that is Communication. Be it retail or hospitality, expanding developments in cloud based technologies like Telephony systems dependent on Internet Protocol have given big...

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Imperium Initiative with Education Sector in the UAE

June 9th, 2019 by imperium

"Learning is experience, everything else is just information" - Albert Einstein Imperium strives to enhance experience at schools for students, teachers and the management.This year, Imperium is extending its services to the education sector with initiatives to ensure schools have the best communication experiences. School...

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Avaya Unified Communication on Cloud in 2 Days! Success Story

December 27th, 2018 by Huda

Imperium migrated a client to Unified Communication on Cloud in 2 days!Growthgate Capital Investment benefited from the solution.We made their system cost efficient, secure and able to support remote users on softphone. Read the case study and watch the client interaction

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Imperium Delivered a Trusted ICT Solution to Concordia

October 31st, 2018 by Huda

A use case with great success in Dubai.

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7 Benefits of Using Call Recording Software in your Call Center

October 15th, 2018 by imperium

A call recording software records phone conversations over VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores them in digital audio format. The software may have call logging functionality as well. For exceptional customer service, it’s...

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6 Ways Unified Communication Can Benefit Your Business

September 30th, 2018 by imperium

Today’s technology makes it easy for businesses to operate outside of the traditional ‘office space’ environment. With the help of next-generation Unified Communications (UC) solutions, companies can optimise their workforce by integrating real-time communications like telephony, instant messaging, and video conferencing...

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Everything You Need to Know About Call Back Technology

September 4th, 2018 by imperium

Customer complaints about queues are a perennial issue for contact centres. Suzette Bouzane Meadows and Richard Farrell demonstrate how call back technology can help solve the issue and provide more effective customer service.Practical considerationsIt is important to be aware of...

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