Blog and News

When we read about automation today, it is almost always the case that we think of Artificial Intelligence (AI), Robotics, etc. While all of these things are true, automation is more than just that. Automation casts a wide net in the Information Technology...

In this world gradually inching towards total interconnectedness, one cannot afford to lose on the cloud based Telephony game. Businesses all over the world compete with each other in a number of different ways, akin to Darwin's theory of evolution which emphasizes 'survival of...

Since long before the current period in human history, man has sought to address one basic need of humanity that is Communication. Be it retail or hospitality, expanding developments in cloud based technologies like Telephony systems dependent on Internet Protocol have given big...

"Learning is experience, everything else is just information" - Albert Einstein Imperium strives to enhance experience at schools for students, teachers and the management.This year, Imperium is extending its services to the education sector with initiatives to ensure schools have the best communication experiences. School...

Imperium migrated a client to Unified Communication on Cloud in 2 days!Growthgate Capital Investment benefited from the solution.We made their system cost efficient, secure and able to support remote users on softphone. Read the case study and watch the client interaction https://www.youtube.com/watch?v=aYvz_duHdKM

A use case with great success in Dubai.

A call recording software records phone conversations over VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores them in digital audio format. The software may have call logging functionality as well. For exceptional customer service, it’s...

Today’s technology makes it easy for businesses to operate outside of the traditional ‘office space’ environment. With the help of next-generation Unified Communications (UC) solutions, companies can optimise their workforce by integrating real-time communications like telephony, instant messaging, and video conferencing...

Customer complaints about queues are a perennial issue for contact centres. Suzette Bouzane Meadows and Richard Farrell demonstrate how call back technology can help solve the issue and provide more effective customer service.Practical considerationsIt is important to be aware of...