Frequently Asked Questions

1 What is VOIP?

VOIP or voice over internet protocol is a technology that allows you to make calls through broadband internet connection over traditional telephone line.

2 How does VOIP work?

With VOIP, analog voice calls are converted into packets of data. These packets travel like any other type of data, such as e-mail over the public internet and any private internet protocol network. Using a VoIP service, you can call to landline or cell phones.

3 What equipments do I need to use VO IP efficiently?

To use VOIP efficiently for your business, some of the important equipments include:

  • a. Analog telephone adapter
  • b. Telephone sets
  • c. VOIP routers
  • d. PC handsets
4 Can VOIP integrat with various business applications to improve my customer service?

Yes, of course. By using VOIP technology, one can greatly cut down the business communication cost. Additionally, when integrated with leading business applications such oracle, JD Edwards, Microsoft dynamics and Salesforce CRM it leads to an incomparable customer service.

5 What is a call accounting software?

Call Accounting software is a telecommunication software that helps you to record calls, detect inbound and outbound calls, abandoned calls , call routing and other activities.

6 VOIP is limited only to call center businesses?

VOIP can be used in almost all industries. This technology mainly aims at improving the customer service and business interaction. Employee productivity is another important benefit to be considered

7 What is CTI? How it is helpful for my agents?

Computer telephony integration (CTI) is a technology that coordinates telephone and computer for effective interaction. Implementing CTI technology in your business, provides a single point of interface that helps the agents to make calls, answer calls, transfer and caller number identification efficiently .

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