Imperium offers a robust, multichannel contact center solution Platform on Cloud that is smooth and scalable to meet the needs of a flourishing business.
Avaya Contact Center Select is a context-sensitive, multichannel contact solution that enables businesses to improve customer experiences; increase customer lifetime value and revenue; and anticipate, automate and accelerate customer interactions while improving agent efficiency to reduce cost. Every agent has inbound and outbound voice capabilities.
Key Benefits for your Business with Avaya Contact Center Select
- Agent Efficiency: Improve agent productivity with features such as Skill-based routing of customer inquiries, voice and screen recording, support quality management, live monitoring and employee coaching in a scalable, flexible, PCI compliant architecture.
- Administrative Effectiveness: Common, web-based administration capabilities for contact center supervisors and managers help reduce configuration complexity, eliminate duplication, reduce errors and lower implementation time and cost along with unified reporting to enhance productivity and decrease the complexity of the system.
- Security, Scalability and Architecture: Avaya Contact Center Select can be architected to help ensure business continuity during unforeseen disruptions.
- Deliver Exceptional Customer Experiences: Enhance the value of every interactionby delivering consistent, personalized service and identify cross selling and up-selling opportunities. Create stronger customer relationships by enabling every employee to be a customer advocate, to provide exceptional customer service across the entire business.
