ICEP | Imperium

Imperium Customer Experience Portal - ICEP


Download Brochure

Imperium Customer Experience Portal - ICEP

An all-in-one work space platform to handle every type of business communication for your customer service center. The ICEP lends you the benefit for an Omni-present customer service leading to a full-filling customer experience.

The elegance and simplicity of ICEP application allows an agent to provide proactive and customized services and establish a deeper level of engagement with each customer regardless of the channel.

ICEP

HIGHLIGHTS AND FEATURES

  • Agent-customer interaction for AVAYA IPOCC
  • Omni Channel Ready
  • Ticketing System with 360* Customer view
  • BI Reporting / QM / Real time monitoring
  • Customer Profiling with Mini CRM
  • Connectors – API to integrate business applications
  • Customized work-flow and process for industries such as healthcare, Insurance, Real Estate, Service Sector and more.

24 x 7 Support

Experience World-class support From our expert team.

  +9714 2443417
  FAQS

Imperium Software Technologies DMCC

Head Office

3202-A, Mazaya Business Avenue BB2, Jumeirah Lake Towers, P.O. Box: 73916, Dubai, UAE.

: +97142443417
: +97142443419
: sales@imperiumapp.com

Singapore

IMPERIUM SOFTWARE TECHNOLOGIES PTE. LTD.
1 Coleman Street - 06, The Adelphi
Singapore 179803.

: +6567730274
: sales@imperiumapp.com

India

#1, Model house Double tank colony road KK nagar,
Chennai, India. Pin: 600078.

: +91 44 421 22440
: sales@imperiumapp.com

India

Imperium Software Technologies
No 433, R T Rayappa Cascade Apartments
7th cross, 5th Main , Jagadeesh Nagar
Bengaluru, Karnataka 560075,

: +91 80 416 22894
: sales@imperiumapp.com