Social Media Integrator | Imperium

Social Media Integrator

Download Brochure

Social Media Integrator

Connect with your customer in a single go. The Imperium social media integrator places all your business social media touch points on a single interface that is easy to manage. Customer service agents can respond to customer queries and assist customers from platforms such as Facebook, LinkedIn, Instagram, Twitter while still on call. Create a complete customer experience most effectively by being where you customer are. A reliable solution for Avaya IPOCC and ACCS from a certified Avaya DevConnect Technology partner.


  • All social media channels Integrated with Avaya IPO, IPOCC and ACCS
  • Notifications for customer queries from all channels and all routes
  • Basic control in IPO, IPOCC and ACCS for chats
  • Full control from Imperium CEP for Comments and post reply
  • Switching from social media channel to conventional channel based on customer request.
  • Predefined AI Chabot can be enabled
  • Advanced skill based privileges for agents which are customizable
social media

24 x 7 Support

Experience World-class support From our expert team.

  +9714 2443417

Imperium Software Technologies DMCC

Head Office

3202-A, Mazaya Business Avenue BB2, Jumeirah Lake Towers, P.O. Box: 73916, Dubai, UAE.

: +97142443417
: +97142443419


1 Coleman Street - 06, The Adelphi
Singapore 179803.

: +6567730274


#1, Model house Double tank colony road KK nagar,
Chennai, India. Pin: 600078.

: +91 44 421 22440


Imperium Software Technologies
No 433, R T Rayappa Cascade Apartments
7th cross, 5th Main , Jagadeesh Nagar
Bengaluru, Karnataka 560075,

: +91 80 416 22894