Social Media Integrator
Connect with your customer in a single go. The Imperium social media integrator places all your business social media touch points on a single interface that is easy to manage. Customer service agents can respond to customer queries and assist customers from platforms such as Facebook, LinkedIn, Instagram, Twitter while still on call. Create a complete customer experience most effectively by being where you customer are. A reliable solution for Avaya IPOCC and ACCS from a certified Avaya DevConnect Technology partner.
- All social media channels Integrated with Avaya IPO, IPOCC and ACCS
- Notifications for customer queries from all channels and all routes
- Basic control in IPO, IPOCC and ACCS for chats
- Full control from Imperium CEP for Comments and post reply
- Switching from social media channel to conventional channel based on customer request.
- Predefined AI Chabot can be enabled
- Advanced skill based privileges for agents which are customizable