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Why are Chatbots becoming a vital element to modern day businesses.

August 14th, 2019 by imperium

In this world gradually inching towards total interconnectedness, one cannot afford to lose on the cloud based Telephony game. Businesses all over the world compete with each other in a number of different ways, akin to Darwin's theory of evolution which emphasizes 'survival of the fittest'. To become ‘fit’ in this environment for businesses is to have an edge over other competitors, and incorporating cloud based telephony services instead of maintaining a dedicated server for telephoning can improve the lives of stakeholders and shareholders of a business alike.

A total of 33% of small and medium businesses (SMBs) are also using chatbots, another automation product that is riding the wave of the recent surge of automated technologies. Chatbots are virtual bot service used to take customers' problems into account and solve them, all without requiring any kind of manpower. According to a reputed analyst firm, these chatbots will be incorporated into total 44% of SMBs in near future, the number only predicts to rise in coming time.

A host of services are now being facilitated through chatbots, like performing basic question-answer functions for customers to addressing specific customer-specific inquiries. The chatbot solves customer's grievances using appropriate databases or knowledge bases. Chatbots also involve deliveries of scripted information to ensure the company is in compliance with government or corporate rules and regulations, all without needing manpower to direct or nudge and in a scenario where chatbots fail, they have a provision to escalate it to a live agent, which is rare.

Businesses become healthy only when they are at the cutting edge of technologies and in today's growingly interconnected scenario, it is imperative for them to incorporate these services as soon as possible. Businesses also get good feedback from the customers' since it only takes their keyboard to solve a particular issue or redress a grievance, without going through the hassle of talking to an agent about it.

Imperium provides modern day businesses to achieve full functionality by providing them Chatbot services. Using Imperium Chatbot whether you have a middle size business or at an Enterprise level, you can reach up to your expectations like never before.

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